Refund Policy

1. Eligibility

Our 14-day satisfaction policy applies to purchases made directly on mbti.onl, including the $1.99 trial payment, the most recent $39.99 monthly renewal, and one-time digital purchases. The 14-day period begins on the date the applicable charge is processed.

We may decline a request submitted after 14 calendar days, a request for a charge that has already been fully refunded, or a request we reasonably determine is fraudulent or abusive. This does not affect any rights that cannot be excluded under applicable consumer law.

2. How to request a refund

Email [email protected] with the subject “Refund request.” To help us locate the payment, include:

• the email address used for the purchase;
• the date and amount of the charge; and
• a short description of the issue (optional, but helpful).

Do not send your full card number or security code.

We will acknowledge your message and aim to respond within two business days.

3. Refund processing

If your request is approved, we will refund the full amount of the eligible charge to the original payment method and email you a confirmation. Your bank or payment provider controls when the credit appears on your statement, so posting times may vary after we issue the refund.

4. Subscription renewals

A refund request does not automatically cancel your subscription. To prevent future renewals, follow our Subscription Cancellation Policy. If you want both a refund and cancellation, state both requests clearly in the same email.

5. Duplicate charges and delivery issues

Contact us promptly if you believe you were charged more than once, charged after a confirmed cancellation, or did not receive your digital order. We will investigate the payment and delivery records and correct any verified error. Please check your spam or junk folder before reporting a missing delivery.

6. Contact

For questions about this policy, email [email protected].