Billing support
Subscription Cancellation Policy
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You may cancel your MBTI subscription at any time. Cancellation stops future renewals; it does not automatically refund a charge that has already been processed.
1. How to cancel
Email [email protected] with the subject “Subscription cancellation request.” Include the email address used for your purchase so we can locate the correct subscription. You may also include the date and amount of your most recent charge, but never send your full card number or security code.
Email a cancellation requestWe will acknowledge your message and aim to respond within two business days. We will send a confirmation when cancellation has been scheduled.
2. When cancellation takes effect
Your subscription is canceled at the end of the trial or billing period that is current when we receive your request. You will keep access until that date, and there is no prorated credit for unused time unless required by applicable law.
To avoid the next charge, send your request before the renewal is processed. If a renewal has already been charged, you may separately request a refund under our Refund Policy.
3. Canceling during the 3-day trial
The subscription offer begins with a $1.99 payment and a 3-day trial, then renews at $39.99 per month unless canceled. If we receive your cancellation request before the trial renewal is processed, the monthly subscription will not begin.
4. One-time purchases
One-time purchases do not create a subscription and do not renew, so there is nothing to cancel. For a refund of a one-time purchase, review our Refund Policy.
5. Cancellation and refunds are different
Canceling prevents future renewal charges but does not by itself reverse a completed payment. A refund request does not by itself cancel future renewals. If you want both, state both requests clearly in your email.
6. Contact
Questions or problems with cancellation? Contact [email protected]. This policy does not limit any non-waivable rights you may have under applicable consumer law.